FAQs

1. How can I contact you?

You can contact us by sending an email to Kiddovation.nl@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. What is your refund policy?

We offer a 14-day refund policy. If you are not satisfied with your purchase, you can request a refund within 14 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging.

4. How do I request a refund?

To request a refund, please contact us at Kiddovation.nl@gmail.com and provide your order details. We will guide you through the refund process and assist you with any questions or concerns you may have.

5. Can I return a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

6. What items are not eligible for return?

Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards are not eligible for return. If you have any questions about the eligibility of your specific item, please reach out to us for clarification.

7. Can I exchange an item?

Currently, we do not offer direct exchanges. The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item.

8. What is the European Union 14-day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, with tags and in its original packaging.

9. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

10. What if I haven't received my refund after 15 business days?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at Kiddovation.nl@gmail.com. We will investigate the issue and assist you in resolving it.